Ohio Chick-fil-A Implements New Teen Chaperone Policy

A Chick-fil-A branch in Kettering, Ohio, has introduced a new policy requiring young customers to have adult supervision while dining. Announced via Facebook on August 13, 2023, the “Teen Chaperone Policy” mandates that customers aged 17 and under must be accompanied by someone at least 21 years old. The restaurant stated that unaccompanied minors may be asked to leave the premises. This decision comes as the school year approaches in the United States, prompting a mixed response from the community.

In the Facebook post, the Kettering Chick-fil-A emphasized its commitment to creating a safe dining environment. The branch expressed gratitude for community support while also acknowledging concerns raised by customers. Some social media users criticized the policy as unnecessary, while others defended it, citing experiences with disruptive behavior from teenagers. One commenter suggested that instead of a chaperone policy, the restaurant should enforce its existing right to remove unruly customers.

The Kettering location has had a “Teen Chaperone Policy” in effect since January 2022, mirroring a similar initiative recently implemented by a McDonald’s branch in Brooklyn, New York. The Brooklyn McDonald’s announced a policy in February that prohibits customers under 20 from dining in unless accompanied by a parent or guardian. This change followed a violent incident where a group of teenagers vandalized the restaurant and assaulted a security guard.

According to a spokesperson for the Kettering Chick-fil-A, the decision to implement the chaperone requirement is specific to their location and reflects the unique challenges faced by the restaurant. They noted that the policy aligns with the regulations of the Town and Country Shopping Center, where the Chick-fil-A is situated.

Customer reactions varied widely. Some agreed with the need for supervision, sharing anecdotes about previous experiences with rowdy teenagers. One user recounted her time working in a restaurant, describing how groups of teenagers would create disturbances, negatively impacting the dining experience for other patrons. Conversely, others argued that the policy risks alienating families and losing potential business.

In Pennsylvania, another Chick-fil-A branch in Royersford has adopted a similar approach, stating that unaccompanied minors often exhibit disruptive behavior. Their policy requires anyone under 16 to be accompanied by an adult, emphasizing the importance of maintaining a comfortable atmosphere for all guests.

As the Kettering Chick-fil-A navigates its new policy, it remains to be seen how the changes will impact customer traffic and overall satisfaction. The establishment aims to balance safety and enjoyment for all diners, amidst an evolving landscape of social behavior in fast-food restaurants.