Yorkshire Water Commends Customers for Significant Water Savings

Yorkshire Water has expressed gratitude to its customers for reducing water consumption by an impressive 100 million litres following the introduction of a hosepipe ban. This significant reduction coincided with a particularly hot weekend in July, highlighting the community’s commitment to water conservation.

During the heatwave on July 12 and July 13, 2025, water usage peaked at 1.39 billion litres and 1.37 billion litres, respectively. These figures represent a notable decrease from previous heatwaves, where usage reached 1.47 billion litres on both June 20 and June 30. The reduction in consumption is equivalent to Hull’s daily water supply, showcasing the impact of collective efforts.

Dave Kaye, Director of Water at Yorkshire Water, acknowledged the frustration surrounding hosepipe restrictions but emphasized the positive effect of customer cooperation. “We understand the hosepipe restrictions are frustrating, but we’d like to thank customers who have put down the hosepipes over what was an extremely hot weekend,” Kaye stated. He further encouraged continuous efforts to protect water resources, especially with forecasts of rainfall in the coming days.

In addition to reduced water usage, Yorkshire Water has noted a significant rise in the reporting of leaks, with a 52 percent increase over the last two weeks. The company has been proactive in addressing this issue, fixing more than 330 leaks per week. Kaye highlighted the importance of customer involvement in reporting leaks, which aids in prompt investigations and repairs.

“We’d also like to thank customers who are reporting leaks to us,” Kaye added. “Taking the time to report leaks and not walking past them is vital.” The company prioritizes repairs based on severity and customer impact, although various factors can sometimes delay the process. These include obtaining permissions from local authorities and coordinating with other utility services.

Yorkshire Water is committed to maintaining water supply integrity and minimizing waste. The company is mobilized 24/7, particularly during peak demand periods, to ensure swift repairs and efficient service. Kaye affirmed, “We’re all in this together – the vast majority of our colleagues are customers too, and we’re all doing our bit at home and in the workplace to save water.”

As the summer progresses, Yorkshire Water continues to encourage responsible water usage practices among its customers. With the current climate conditions and potential rainfall, now is an opportune time for residents to consider installing water butts and collecting grey water for garden use.

This collaborative approach between Yorkshire Water and its customers not only helps in conserving resources but also fosters a sense of community responsibility towards sustainable water management.