The AA Enhances Breakdown Cover for Electric Vehicles in the UK

The AA has introduced significant changes to its breakdown cover, now specifically catering to electric vehicles (EVs) across the UK. This move reflects the increasing presence of EVs on British roads and aims to provide comprehensive support for EV drivers.

Comprehensive Support for EV Drivers

As a long-established breakdown service provider, The AA is enhancing its services to meet the needs of an evolving automotive landscape. The organization offers roadside assistance for electric vehicles, allowing users to report breakdowns quickly through The AA’s app. According to the company, logging a breakdown takes less than three and a half minutes, making it a user-friendly experience.

The app provides real-time tracking, allowing drivers to see their exact location and monitor the arrival of their patrol. The AA boasts a high success rate, claiming that it resolves four out of five breakdowns directly at the roadside. If an EV runs out of charge, The AA can transport the vehicle to the nearest charging point or a preferred destination.

The AA’s breakdown cover for electric vehicles includes various options. The basic plan, known as Roadside Assistance, offers 24/7 support for breakdowns occurring more than a quarter of a mile from home, featuring unlimited call-outs for eligible issues. Importantly, coverage is extended to all electric and hybrid vehicles at no additional cost.

Flexible Coverage Options

In addition to standard breakdown assistance, The AA allows customers to customize their coverage. Options include At Home service and National Recovery, ensuring that drivers can select a plan that best suits their needs. Coverage types range from single personal cover, which provides assistance for an individual or passenger, to family cover, accommodating one person and up to three household members.

The AA’s competitors, such as the RAC and AXA, also offer various levels of breakdown services for electric vehicles. The RAC’s offerings include basic cover with 24/7 roadside assistance, as well as standard and extra plans that increase recovery distances and call-out limits. AXA provides three coverage tiers, including a Home Start option for breakdowns at home, complemented by a 24/7 rescue line and an online breakdown tool.

Customer feedback has been largely positive across the board. The AA has received a strong rating of 4.5 on Trustpilot, with users praising the ease of setting up their services through the app. One customer noted, “Best price and very easy set up with the app, backed by knowledge of a great breakdown cover.” Similarly, the RAC and AXA also maintain a 4.5 rating, reflecting their commitment to quality service.

Overall, The AA’s updated breakdown cover for electric vehicles signifies a proactive step towards accommodating the growing number of EV users in the UK. As electric vehicles continue to gain popularity, services tailored to their unique needs will play a vital role in ensuring a smooth driving experience.